Extra help and accessibility

Everyone deserves a service that works for them. If you need extra help — for a short time or for good — just let us know. We’ll keep a note on your account (with your permission) so you don’t have to explain again.

Help we can offer

• Bills and letters in large print, Braille or audio.
• Priority fault repair if you depend on your phone or broadband, for example for health reasons.
• A free battery back-up for your home phone if you rely on your landline to call 999.
• Letting someone you trust manage your account or receive copies of your bills.
• Relay UK for customers who are deaf, hard of hearing or speech-impaired: dial 18001 before our number.
• Free directory enquiries (195) if you can’t use a printed phone book.

Struggling to pay?

Please talk to us early. We can look at a payment plan or a cheaper plan that still meets your needs. Ofcom lists the social tariffs available from other providers for people on certain benefits.

Get in touch

Call 0333 004 0180 or email home@exeltelhome.co.uk.