SIM only

SIM-only deals with the data you need.

Unlimited UK calls and texts, data from 4GB to unlimited, on eSIM or a SIM card in the post. Keep your number — enter your PAC code and we do the rest.

Illustration of mobile phones on 5G

SIM Only Unlimited UK calls and texts, plus the data you need.

Data SIM Data-only SIM for tablets, laptops and 4G/5G routers.

24-month contract · eSIM by email in minutes, or a SIM card by post · UK & EU roaming included · Keep your number with a PAC code

1 Your SIMs

SIM 1

Bolt-ons for this SIM (optional)

Keeping a number? Text PAC to 65075 from that phone to get your code (free, by text, straight away).

2 Your details

Already an Exeltel customer?
Sign in so this order goes on your account. You’ll come straight back here.

Sign in

New to Exeltel?
Just fill in your details. We’ll create your online account with this order and email you a link to set your password.

3 Key terms

A summary of the main points of our Terms and Conditions.

Your order
When your first month’s card payment goes through, we accept your order straight away and set up your SIMs — that’s when your contract starts (clause 2).
Minimum term
24 months for each SIM. If you end a line early, the remaining monthly charges for that line are payable.
Billing
The first month is paid today by card (handled securely by Stripe — we never see your card details). After that it’s monthly in advance by Direct Debit — we’ll email you a link to set it up. Prices include VAT.
Allowances
SIM Only includes unlimited UK & EU calls and texts (fair use: 4,000 minutes and 2,000 texts a month). Data is for use in the UK and EU; “Unlimited” data has a 750GB fair use limit, 20GB while roaming in the EU. Calls to international, premium and 08 numbers, and roaming outside the EU, are charged at our standard rates.
Your SIMs
eSIMs are emailed and need a phone or device that supports eSIM and isn’t locked to another network; each installs once — if you change phone, ask us for a new one. SIM cards are posted to your address. Your line is switched on when it’s set up, so you can use it as soon as it arrives.
Bolt-ons
International calls and roaming day passes are charged only in a month (or on a day) you use them, and are billed after use — they aren’t in your monthly price. Data sharing is charged every month. Spend alerts are free.
Keeping a number
If you give us a PAC or STAC code, your number moves on the next available working day after your SIM is set up. Until then you’ll have a temporary number.
4 Your contract summary

Your contract summary

The key facts about your contract. We’ll email you a copy with your order. All prices include VAT.

Services and prices
Monthly price
£0.00 a month
One-off charges
None
Paying
Your first month’s mobile charges are paid today by card. After that you pay monthly by Direct Debit.
Minimum term
24 months, starting when your SIM is set up.
After the minimum term
We’ll write to you 10 to 40 days before your minimum term ends, to tell you it’s ending and about our best prices. After that your contract carries on month to month, and you can end it with 30 days’ notice.
Ending early
If you end your contract during the minimum term, you’ll pay the monthly charges left for the rest of the minimum term, less any savings we make because we no longer provide the service.
Price changes
Your monthly price is fixed for your whole minimum term — no mid-contract price rises.
Your right to cancel
You can cancel within 14 days of your contract starting, without giving a reason. If you’ve asked us to start your service sooner, you’ll pay only for the service you’ve used.
Complaints
Call us on 0333 004 0180 or email home@exeltelhome.co.uk. If we haven’t sorted out your complaint within 8 weeks, or we write to say we can’t agree, you can take it free of charge to our independent ombudsman (ADR) scheme.
Accessible formats
This summary, your contract and your bills are available in large print, Braille, audio or another format — just ask us.

SIM only questions

Can I keep my number?

Yes. Text PAC to 65075 from your current phone to get your PAC code, then enter it when you order. We check it straight away and move your number on the date you choose.

What’s an eSIM?

A digital SIM built into most newer phones. You get it by email within minutes — just scan the QR code. If your phone doesn’t support eSIM, choose a SIM card and we’ll post it.

Can I use my phone abroad?

Yes — you can add roaming day passes, so you only pay on the days you use it.

Can I set a spending limit?

Yes. Spend caps and usage alerts are free, so your bill never surprises you.

Will my price go up?

Your monthly price is fixed for your whole minimum term — no mid-contract price rises.