Privacy policy

Last updated: [DATE]. Please review this policy with your data protection adviser before publishing.

Who we are

Exeltel Limited (company number 12107634), Hyde Park House, Cartwright Street, Hyde, SK14 4EH, is the data controller for personal information collected through this website and in providing our services. Contact us about privacy at contact@exeltel.co.uk.

What we collect

• Contact details you give us — name, business name, email address and telephone number
• Information about your current services and requirements when you request a quote
• Account, billing and service information if you become a customer
• Technical information such as IP address and browser type, and cookies where you consent

How we use it

• To respond to enquiries and provide quotes (legitimate interests / steps prior to a contract)
• To provide, bill for and support our services (performance of a contract)
• To meet legal and regulatory obligations, including Ofcom requirements (legal obligation)
• To send occasional service and marketing updates where permitted — you can opt out at any time

Who we share it with

We share information only where needed to deliver your services — for example with our network partner Gamma, Openreach and other carriers, payment and billing providers, and IT and support platforms we use. We never sell your data.

How long we keep it

We keep enquiry information for up to 2 years and customer records for as long as you’re a customer and for up to 6 years afterwards to meet legal and accounting requirements.

Your rights

Under UK GDPR you can ask to access, correct, delete or restrict use of your information, object to processing, and request a copy in a portable format. Email us to make a request. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses essential cookies to function. Any analytics or marketing cookies are only set with your consent.