Help
How can we help?
Find answers, check for problems in your area, or get in touch with our UK team.
Popular topics
Set up your broadband
Plug in your router, connect to Wi-Fi and get the best speeds around your home.
Report a fault
Check service status first, then raise a ticket in your account or call us — faults can be reported 24/7.
Bills and payments
See your bills in your account. We collect payment by Direct Debit each month.
Moving home
Tell us at least a month before you move and we’ll check what’s available at your new address.
Switching to us
How switching works and what we need from you.
Extra help
Accessible bills, priority repairs and support if you need it.
Contact us
Phone: 0333 004 0180
Monday to Friday 8:30am–5:30pm. Faults can be reported 24/7.
Email: home@exeltelhome.co.uk